Job Information |
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Select Tasks | |||||
Apply customer feedback to service improvement efforts. | Compute or estimate cash, payroll, transportation, or personnel requirements. | Confer with customers, supervisors, contractors, or other personnel to exchange information or to resolve problems. | |||
Direct or coordinate the activities of workers, such as flight or car attendants. | Enforce safety rules and regulations. | Explain and demonstrate work tasks to new workers or assign training tasks to experienced workers. | |||
Inform workers about interests or special needs of specific groups. | Inspect materials, stock, vehicles, equipment, or facilities to ensure that they are safe, free of defects, and consistent with specifications. | Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance. | |||
Meet with managers or other supervisors to stay informed of changes affecting operations. | Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications. | Participate in continuing education to stay abreast of industry trends and developments. | |||
Recommend and implement measures to improve worker motivation, work methods, or customer services. | Recruit and hire staff members. | Requisition necessary supplies, equipment, or services. | |||
Resolve customer complaints regarding worker performance or services rendered. | Take disciplinary action to address performance problems. | Train workers in proper operational procedures and functions and explain company policies. | |||
Select Abilities | |||||
Tools Used | |||||
Desktop computers | Laptop computers | Multi-line telephone systems | |||
Personal computers | Photocopying equipment | Two way radios | |||
Add Additional Job Requirements: Work Condition, Physical requirements, Certifications, License, etc. |